Quick answers to the questions our customers ask most.
General Questions
Do you have a showroom or store to view your products? ＋
Yes, you are welcome to visit our showroom in Deer Park, Melbourne. Our address is available on our Contact Us page. Please note, not all products are displayed in-store.
What is the best way to contact DIY Mega Store? ＋
The best way to reach us is via email or by calling 1300 238 288 or email support@diymegastore.com.au If you have a sales, order, or product inquiry and can't get in touch through these details, click here to contact us.
Where are you located? ＋
Melbourne Shopfront & Warehouse
Paramount Industrial Estate 16 Zacara Court, Deer Park VIC 3023
Please note: Not all online products are on display. We recommend calling ahead to confirm availability before visiting.
What guarantee do I have that my ordered product will perform as displayed on the website? ＋
If you believe your product is defective upon receiving your order, please email us to claims@diymegastore.com.au within 7 days. A photo may be requested to assist in evaluating your claim. DIYMegaStore will cover return shipping if a product needs to be replaced or repaired.
Payment and Ordering
Do you allow pick-up of orders? ＋
Yes — choose the "Pick Up" option at checkout. You'll be notified when your order is available for pick-up at our Deer Park, VIC 3023 warehouse. Identification is required at the time of pick-up.
Will I receive a Tax Invoice with my order? ＋
Upon placing an order, you will receive an order confirmation, which serves as your invoice.
What payment methods do you accept? ＋
We accept Visa, Mastercard, Amex, Apple Pay, Google Pay, Afterpay, and PayPal.
Delivery
How can I track my order status? ＋
Once your order is dispatched, you will receive an email confirmation with a tracking number to follow the delivery's progress. While the freight forwarder provides an estimated delivery date, it cannot guarantee specific times or avoid delays.
Does my order include shipping insurance? ＋
We do not offer shipping insurance. If you require shipping insurance, please arrange this independently before placing your order
Are shipping costs included in product prices? ＋
Shipping costs are not included in all product prices. Please check our Shipping Information page for more details.
Do you deliver to PO Box addresses? ＋
For easier tracking and security, we use a nationwide courier service that cannot deliver to PO Boxes. Please provide a physical address for delivery.
How long will my order take to arrive? ＋
Metro areas: 2–3 days Regional areas: 5–10 days
Delivery times may be longer during public holidays. Deliveries occur Monday through Friday, during business hours.
Will I need to help unload large or bulky items? ＋
Delivery is typically to the door. The driver may assist with unloading, but this is not guaranteed. If you require extra assistance, please contact us in advance and we will arrange for a suitable freight company (additional charges may apply).
What are 'Metro' delivery destinations? ＋
Metro areas include locations serviced by our freight forwarder's depots in Sydney, Adelaide, Brisbane, Perth, Hobart, Launceston, and Canberra. If you are unsure whether your area is included, please reach out for clarification before ordering.
What are 'Regional' delivery destinations? ＋
Regional areas include locations that require third-party transportation or are serviced by satellite depots. Please contact us for clarification if needed.
Do you offer weekend deliveries? ＋
Weekend deliveries are at the discretion of the freight company. We are unable to guarantee weekend delivery, so please contact us if this is a requirement and we will do our best to assist.
Warranty and Returns
What is the standard product warranty period? ＋
DIYMegaStore products come with varying warranty periods based on the manufacturer's conditions. Details will be listed in the product description or refer to our standard Terms and Conditions.
Who covers freight costs for warranty repairs? ＋
DIYMegaStore covers the cost of sending repaired or replaced products back to you. However, you will need to return the faulty item to us first. Please email your warranty claim to claims@diymegastore.com.au.
Can I return my order if I change my mind? ＋
You may return items within 14 days of dispatch for a store credit or refund (excluding shipping fees), provided the product is in original condition. Return shipping is at the customer's expense. For more information, please refer to our Terms and Conditions.
Inspiration
Gallery & Videos
See real water wall installations and watch our how-to videos for build inspiration.
See More Stunning Installations
Browse our full Water Wall Inspiration Gallery — real customer builds to spark your next project.
Take the guesswork out of pond planning. Free tools to size your pump, liner, filter and underlay correctly.
Pond Volume Calculator
Enter your pond dimensions (rectangular, circular or oval) and get the volume in litres — plus recommended pump flow rates for koi, goldfish and ornamental ponds.
