Shipping & Returns
For easy tracking and safety, we use a nationwide courier company for our deliveries.
Taking up Transport Insurance is not compulsory however we highly recommend it as it covers the replacement of the product and two way transport costs if your order is damaged on arrival.
If you decide not to take out transport insurance then unfortunately you will need to deal with the transport company directly if any damage occurs on your item as a result of the transport company.
Claims for transport damage must be made within 3 days after receiving goods.
All documents will be kept on record for investigators if any dispute arises regarding your item being damaged in transit.
We will aim to have it picked and packed within 24 hours of your payment clearing. Please then allow for 2-5 days - METRO destinations or 5-10 days – REGIONAL destinations. It may take longer around Public Holiday periods.
If it appears that your order will not be despatched on time, you will be notified as soon as possible. You will be offered the opportunity to cancel your order at that time otherwise your order will be despatched as soon as the items are available.
All deliveries are during business hours typically from 10-5pm, Mondays to Fridays, except Public Holidays.
Track & Trace your Order
When your order has been despatched, you will be sent a confirmation email with your specific Tracking number to trace the status of your order.
Our national courier company do not deliver to PO Boxes, we recommend using a work address or an address where there will be someone present to sign off the delivery.
Metro delivery destinations
Receiver’s postcode is serviced by our freight forwarder’s Sydney, Adelaide, Brisbane, Perth, Hobart, Launceston, Canberra depots and falls within their metro network of service.
Regional delivery destinations
Any suburbs that require on-forwarding, use of third party transporting or is serviced by a satellite depot are considered regional areas.
If the customer is absent at the time of delivery, items will be taken back to a local depot. A calling card will be left at the delivery address, containing all relevant contact details. You will need to call to arrange pick up at the depot. A re delivery time can be arranged however additional charges may apply.
Where possible, we recommend using a work address or an address where there will be someone present to sign off the delivery.
Damaged deliveries or incorrect supply
DIY Mega Store website will rectify any products delivered damaged (if Transport Insurance is taken up) or faulty, or errors in supply. Please refer to our returns policy for more information.
You must contact us within three (3) days of receiving your order to request a Return Authority before returning product. Once you have a Return Authority, please return any damaged or incorrectly supplied goods in the original packaging. Please note that any returns received unsolicited may be returned to customer at their cost.
Please include a copy of the invoice or packing slip that accompanied your order. If you are unable to provide a copy of the invoice or packing slip, include a note containing your name, address, order number, contact phone number, and reason for return.
You will be notified by email when your return is received. We will repair or replace damaged goods where possible; otherwise we will issue a full refund for the value of the damaged item(s).
Large bulky items
Limitation of delivery by our freight company is to the front of property/driveway only, at the driver’s discretion they may assist you in hand unloading your consignment but are not required to.
If you do not have the resources to unload the delivery please indicate on your order or let us know via email in advance so we can find an alternate freight company (extra charges may apply).
Weekend (Saturday) delivery for large bulky items only
Saturday deliveries are only available for Metro Melbourne VIC customers and requires pre booking (weekend surcharge applies).
Change of Mind Guarantee
Within seven (7) days from date of receiving your order if you decide that your order is not suitable then, we give you the option to return any unopened, unused item in its original packaging, that you bought from us.
Prior to returning your product, please either send an email to firstname.lastname@example.org or call us on 1300 238 288. In both cases, we will provide you with all relevant guidelines to proceed with the return. Please do not attempt to return any goods before speaking to us.
You may also be required to fill in a return form provided by us in order to proceed with the return process. Once we receive the items, we will fully refund you the amount you paid for the product(s) less freight/insurance costs.